Refund & Return Policy

Last updated: August 31, 2026

Because bakhoor is a consumable, opened product, most returns work a little differently than they would for something like clothing. Here's how we handle it.

1. Return Eligibility

You can request a return within 7 days of delivery, provided the box is unopened and the seal is intact. Once a box has been opened or the product used, we're not able to accept it back for hygiene and quality reasons — unless it arrived damaged or incorrect (see below).

2. Damaged or Incorrect Items

If your order arrives damaged, or you received the wrong item, contact us within 48 hours of delivery with a photo of what arrived. We'll replace it or refund it in full — this is on us, not something you need to ship back at your own cost.

3. How to Request a Return

Email hello@bakhooralbarkaah.com with your order number and the reason for the return. We'll confirm eligibility and share the next steps, including where to send the item back if applicable.

4. Refunds

Once a return is received and inspected (or a damaged/incorrect claim is approved), we process the refund to your original payment method within 5–7 business days. Your bank or card provider may take a few extra days to reflect it on your end.

5. Non-Returnable Items

Any opened or used bakhoor product.
Items marked as final sale or purchased during a clearance offer.
Gift or sample items included with an order at no charge.

6. Contact Us

Not sure if your order qualifies? Reach out through our Contact Us page and we'll help you figure it out.